Questions & Answers

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Shopping Information

Delivery charges for orders from the Online Shop?

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How long will delivery take?

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What exactly happens after ordering?

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Where can I view my sales receipt?

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How do I add a gift receipt to an order?

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How long do I have to return an order?

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Payment Information

How is the recipient reimbursed?

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Can I be reimbursed through the original payment method?

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Can the country receiving the shipment be different than the country of purchase?

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How can I return an item?

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Will I receive the same product that I see in the picture?

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Will you restock items indicated as “out of stock?”

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Orders and Returns

Delivery charges for orders from the Online Shop?

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How long will delivery take?

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Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

What exactly happens after ordering?

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How long does the delivery take and how much does it cost?

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Which browser is best to use the site?

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How do I subscribe to the newsletter?

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Frequently Asked Questions (FAQs)

1. Orders & Products

How do I place an order?
Simply add items to your cart and proceed to checkout. You’ll receive an order‑confirmation email once payment is successful.
Can I modify or cancel an order after placing it?
Yes—contact us within 12 hours of purchase. After the order is packed or dispatched, changes or cancellations are no longer possible.
Do you offer bulk or customised orders?
For gabion, retaining‑wall, or other custom requirements, email us at sales@shilvokbuildcraft.com with specifications. Our team will reply within one business day.
Will I receive an invoice?
A GST‑compliant e‑invoice is emailed automatically once your payment is confirmed.

2. Shipping & Delivery

Where do you ship?
We currently deliver across India only.
How long will my order take?
We dispatch within 7 business days and typical transit time is 3‑7 business days depending on your pincode.
How can I track my shipment?
As soon as your parcel ships, you’ll receive an email/SMS with a tracking link.
What are the shipping charges?
Shipping is calculated at checkout based on weight, dimensions, and destination. Remote‑area surcharges (if any) are shown before payment.
Do you ship on weekends or public holidays?
No. Orders placed on Saturday, Sunday, or public holidays are processed the next business day.

3. Returns & Refunds

What is your return window?
You may request a return within 7 days of delivery.
How do I start a return?
Email us at support@shilvokbuildcraft.com with your order number and reason. We’ll send you a prepaid return label if the return is approved.
Which items can’t be returned?
Sale items, gift cards, personalised or made‑to‑order products, perishable goods, personal‑care items, and hazardous materials are non‑returnable.
When will I get my refund?
After we receive and inspect the item, refunds are issued to your original payment method within 15 business days. Bank processing times may vary.
Can I exchange instead of returning?
Yes—return the original item, and once accepted, place a new order for the item you’d like.

4. Payments & Security

Which payment methods do you accept?
Credit/debit cards (Visa, Mastercard, RuPay), UPI, wallets, and net‑banking, all processed via our PCI‑DSS‑compliant gateway.
Is my payment information secure?
Absolutely. Transactions are encrypted with 256‑bit SSL and we never store card details on our servers.
Why was my payment declined?
Common reasons include incorrect card details, insufficient funds, or an authentication failure. Try another card/UPI or contact your bank.
Do you offer Cash on Delivery (COD)?
Not at this time; all orders must be prepaid.

5. Account & Support

Do I need an account to shop?
No, you can check out as a guest. Creating an account lets you track orders and view history more easily.
How do I contact customer support?
Call us at +91 706 9797 143 (Mon–Fri, 10 AM–6 PM IST) or email support@shilvokbuildcraft.com. You can also use the contact form on our website.
What are your business hours?
Our office hours are Monday–Friday, 9 AM–6 PM IST (excluding public holidays).
There are some redeeming factors

We Provide High Quality Goods

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't

Free Shipping

Place your order above Rs. 1999 and get free delivery at you doorstep.

Price-match guarantee

Save money when you order with us! Enjoy competitive pricing at the standard market rate.

GST Billing

Receive 100% GST Input Credit for your Order with our Business Invoice.

Premium Quality

We aim to deliver the highest quality products possible.