Effective Date: 13th June 2025

At Shilvok Buildcraft, we are dedicated to providing high-quality products and services. However, if you’re not entirely satisfied with your purchase, please refer to the policy below for information on returns and refunds.

1. Return Window

Customers may request a return within 7 days of receiving the item.

2. Eligibility for Returns

To qualify for a return:

• The item must be in unused and unworn condition.

• All original tags, packaging, and documentation must be intact.

• A valid receipt or proof of purchase is required.

3. How to Initiate a Return

To start the return process, please contact us via email at support@shilvokbuildcraft.com

Once your return is approved, we will provide a return shipping label and detailed instructions on how to send the item back.

Note: Returns sent without prior authorization will not be accepted.

Return Address:
Shilvok Buildcraft
493/5/3 GIDC industrial Estate,
Makarpura, Vadodara,
Gujarat – 390010
Contact: +91 706 9797 597

4. Damages and Issues

Please inspect your order upon delivery. If your item is:

• Damaged

• Defective

• Incorrect

Contact us immediately so we can evaluate the issue and resolve it promptly.

5. Exchanges

To exchange an item, please initiate a return first. Once the return is approved and processed, you may place a new order separately.

If approved the exchange product will be delivered within 15 days

6. EU Customers – 14-Day Cooling-Off Period

For customers in the European Union, you are entitled to cancel or return your order within 14 days of delivery, without providing any reason.

Returned items must be:

• In unused, original condition

• Packaged with all original tags

• Accompanied by proof of purchase

7. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Your refund will be Credited to your original payment method within 15 business days.

• Bank processing times may vary and affect refund posting.

If 15 business days have passed and you haven’t received your refund, please contact us for support.